Shipping policy

Local Deliveries Only

General Deliveries:

Whenever necessary, we will schedule non-contact deliveries. Customers will be reached by one or more methods at the time of departure and arrival. It is important that calls are answered, or any notification sent via email or text is not blocked. If there are any issues, contact the store immediately

Customers or secondary appointed persons on the order must be present with valid ID to accept the order.

For any reason, we can not reach you or you are not available to claim the order, the order will be returned to our shop. A separate delivery fee will need to be applied to redeliver. No refunds will be given in these circumstances.

Issues and Refunds:

We take our customer issues seriously. If any issues arise, contact us as soon as possible. All requests for refunds must be done within 72 hours of delivery. Any cancellations or changes must be done 72 hours prior to the delivery time. Please contact the store as soon as possible to convey any issues.

Please note that we are not responsible for keeping track of daily changes and there may be times where the event is cancelled. It is important that you contact us as soon as possible. In some circumstances, on the sole discretion of the company, we may arrange other options.

For any unforeseeable circumstances that prevent us from making a delivery, we will call you and schedule a new delivery time and date, or issue refund on the order.

Delivery Location:

Please keep in mind when making an order, some issues that may arise when attempting a delivery.

Business:

For business events, please specify a drop off location as each business is different and has different policies. If there is a primary point of entry/contact like a front desk receptionist or security, please alert them of the delivery and instructions to help complete the delivery process. If the order is to be left at the front desk, please include the information in your order notes. In those circumstances, we will not be held responsible for the order’s condition after drop off (example: from transportation or left out in poor conditions for the balloons’ lifespan).

Residential:

If your residential location has a gate code or anything that may prevent a delivery, please include them in your order notes. If there are issues, we will call you.

Minors:

All orders must be placed by persons ages 18 and above and must be accepted by persons of ages 18 and above. A parent or guardian must be present when delivering balloons to minors.

Safety:

It is up to the customer that placed the order to ensure a safe drop off. Any pets or obstacles for example, must be secured out of harm’s way to ensure a safe delivery. Please keep all small children out of the path of drop off, as it may be hard to make a safe delivery with children walking in the direct path. We will not be held responsible if any of these conditions are not met and, in some circumstances, a delivery may not be possible.

Restrictions:

Some places have restrictions on balloons that may prevent us from making a delivery. Some of these places include restaurants and hospitals. Please contact all needed parties before placing an order to ensure it is allowed and safe to do so. Some places may have restrictions on latex balloons, so cover these topics with the proper authority.

Note that refunds will not be issued if they deny your order. We will call the customer that placed the order to see if there is an alternative drop off location, which a new delivery fee may be applied.

Unclaimed Orders:

In the event we can not deliver your order and an alternative solution was not provided, we hold orders for no longer than 24 hours. Please contact us within 24 hours to make accommodations and a time frame to deliver or pick up.

Note that a confirmation by both parties is needed to secure your order within a set time frame. Deflated balloons can pose a safety hazard and may be disposed of to keep a safe environment.